No Client Left Behind
At Baron we don’t retire systems - - we make them better. Over the years, we’ve learned how to marry aggressive development with top-notch service and cost-efficiency – the ultimate weather value. Baron customers have two programs to choose from when it comes to support and maintenance for their weather systems. Collectively, this Support & Upgrade Plan heralds a new type of customer care from a weather provider.

With the Support & Upgrade Plan, Baron can ensure that your weather system is primed for the future, receiving new capabilities as they become available and proving more capable five years from now than it is even today. No client left behind, it’s our pledge to you and one you can count on.

Basic Maintenance Plan
» Immediate product updates whenever a new software version is released
» Remote diagnostics using desktop streaming capabilities
» 24/7 on-site PC support with 4-hour response
» System replacement in case of hardware failure (ships in five business days)
» Free access to NEXRAD Level II and Level III archives
» CONUS mapping updates every 6 months
» Free technical support (8am-5pm Central Time)

Premium Maintenance Plan
Includes all items in the Basic Maintenance Plan, plus:
» City Streets® mapping update every 24 months
» Extended hours for technical support (8am-1am Central Time)
» Loaner systems within 24 hours whenever a hardware failure has occurred, in addition to the System Replacement plan
» Free training at Baron headquarters in Huntsville, Alabama